OUR MISSION

Goodwill Industries is a community resource that offers opportunities, provides services, and leverages its resources and capabilities with those of others to improve the education, skills, employability and economic self-sufficiency of adults and the future employability of young people.

Goodwill helps people find jobs.

Goodwill’s Corporate Vision

Goodwill will make the greatest contribution possible to assist in attaining the primary goal of the 21st Century Initiative of Goodwill Industries International, Inc. That goal is to “help 20 million individuals and their families improve their economic self-sufficiency through work by the year 2020.”

To accomplish this goal, Goodwill will:

• Prepare people for the 21st Century Workforce.
• Take a whole-family approach to help people achieve success in the workplace.
• Develop mission-enhancing business opportunities.
• Focus on technology training and resources as a means of workplace success.
• Develop and optimize the use of Goodwill’s resources.

Basic Principles We Follow In All Our Work

Respect for people - We strive to treat everyone in a respectful manner.

Customer satisfaction - We strive to exceed the expectations customers, donors, and users of our services have of us.

Informed decision-making - We gather useful information and, to the extent possible, make decisions based on facts.

Continuous improvement - We continuously seek better ways to do our work and accomplish our mission.

Good stewardship - We are responsible stewards of all our resources.

Historic Values of Goodwill Industries

Every individual has value.

Work adds meaning and purpose to life, and there is dignity in all useful occupations.

Goodwill provides opportunities, not charity, and fosters development, not dependency.

Individuals are primarily responsible for their development and actions.

Goodwill supports itself as much as possible.